Service Response Center hours are: 7:00 AM until 5:00 PM

If you have an emergency after hours, please contact the UAPD at 345-5454

Service Standards  

• Immediate response to life safety issues and emergencies
• Respond to routine work requests within 24 hours
• Completion of most work requests within 2 working days
• Ensure customer satisfaction.

Work Requests should be submitted to the Service Response Center using the Work Order system, via the iinternet, by your building representative.

IIf you have an emergency, please contact the Service Response Center at 348-6001. The Service Response Center is staffed M-F from 7 AM until 5 PM. After hours the calls are forwarded to the University of Alabama Police Department. The dispatcher has a recall call list of facilities staff for after hour emergencies.

Facilities is funded to execute preventive maintenance and corrective repairs. Examples would include: replace damaged ceiling tiles, building system maintenance and repair (A/C, Heating, Plumbing, and Electrical/Elevator), and grounds care.

The customer (or department) is responsible for requests involving a change in the use of the space. Some examples would be: remodeling, installing equipment, construction of new cabinetry, moving furniture or equipment, and special event charges. Please initiate a Project Initiation Request for an estimate.

If you wish to report a handicap accessibility issue, call our ADA Hotline at 348-8552.